Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping
How much does shipping cost?
Shipping costs vary depending on the destination, package weight, size, and shipping method selected. We offer several shipping options at checkout, and the cost will be calculated based on these factors. To get an accurate shipping cost for your order, please proceed to the checkout page and enter your shipping address.
What shipping carriers do you use?
Some of the carriers we commonly use include USPS, FedEx, DHL, and USPS. The specific carrier for your order will be determined at the time of shipment and will be based on the most efficient and reliable option for your location and requirements.
Where do you deliver?
We deliver to most locations worldwide. However, specific delivery options may vary depending on your region and the shipping carrier available in your area.
Tracking & Delivery
When will my order be shipped?
Items are handmade. Each item is made within its processing time.
Processing times vary from 1-3 weeks. All items are fulfilled in order of First Ordered, First Processed.
Can I change my delivery address?
Yes, if your order has not yet been shipped, you may be able to update the delivery address by contacting us at sales@luxxayiti.com. However, once the order has been shipped, you need to contact the shipping carrier directly.
How can I track my order?
Tracking numbers are sent to the email (inputted when you place your order). when your order is processed and ready for shipping, please check your spam folder if you did not receive a tracking email.